How to Select the Best Chatbot Platforms for Your Business

How to Select the Best Chatbot Platforms for Your Business5 (100%) 5 ratings Chatbot is an algorithm, a programming script that is designed to give users the ability to communicate online in order to perform a certain task, without any engagement of the human factor. This means that the user can realize their needs on a particular site, without the participation and activities of people who would otherwise have to work 24 hours a day, thus fully automating the whole process. A special category are Chatbots that have developed AI (Artificial Intelligence), so they can solve even more complicated tasks than those that are basic, and special emphasis is placed on individual chatbots that can already learn (Machine learning). Machine learning is realized by the algorithm that can be changed when exposed to new data or variables that are not present in their system. Chatbots can combine the steps of complex processes to streamline and automate common and repetitive tasks through a few simple voice or text requests, reducing execution time and improving business efficiencies. Chatbots can be built to repond to either voice or text in the language native to the user.  You can embed customized chatbots in everyday workflows, to engage with your employee workforce or consumer enagements. What are Chatbot Platforms Chatbots allow for highly engaging, conversational experiences, through voice and text, that can be customized and used on devices and platforms.To make a chatbot, you need to create a very complicated backend that uses concepts such as data mining, machine learning, and NLP (natural language processing). Fortunately, various companies have developed a chatbot engine that can be used for free or with a certain amount of money, to create their own program. Almost every engine has a very intuitive graphical user interface that makes it easy to create basic chatbot […]

Source: How to Select the Best Chatbot Platforms for Your Business – Compare Reviews, Features, Pricing in 2019 – PAT RESEARCH: B2B Reviews, Buying Guides & Best Practices

Conversaties modelleren met Natural conversation framework

In m’n happy zone vandaag: aan het studeren op conversational design! Wat een feest der herkenning: linguistics of storytelling, retorica, deixis, conversational analysis…zaken die ik tijdens mijn studie ‘vroegah’ met veel plezier bestudeerd heb.

Net als geschreven taal heeft conversatie een arsenaal aan onderliggende structuren, patronen en logica. Alleen: hoe ontdek en gebruik je die bij het ontwerpen van een conversational interface? (Mijn tip: huur een taalkundige in 😊)

IBM’s Natural Conversation Framework (Alma) biedt uitkomst: deze toolkit helpt je met een methodische aanpak voor het analyseren en ontwerpen van conversational UI.

In deze webcast leer je er meer over; detailinformatie vind je in het zojuist verschenen boek: Conversational UX Design: A Practitioner’s Guide to the Natural Conversation Framework (

Het framework omvat 4 onderdelen: interactiemodel, contentbouwblokjes, conversational navigation en -supertof- een pattern language met herbruikbare conversatie-modules voor cohesie/coherentie/veel voorkomende scenario’s.

Mooi om te zien hoe Alma een taal en context biedt om te praten over de structuur, cohesie en bouwblokken van conversational UI. Zo hoef je het wiel niet opnieuw uit te vinden, en bouw je chatbots die consistent, coherent en human-like zijn 🤖